DONT BLAME IT ALL ON COVID! - WEB AFRICA - BAD SERVICE!!!!!!!!!!!!!!!!!!

We signed up with WebAfrica/Frogfoot for a Wi Fi/Internet service.I think that's the term.I'm not, nor will ever be an expert at technology,however,after moving to CT for the time being,needed an Internet connection.WebAfrica has,so far,proved to be a nightmare.Trying to make contact with a human extremely difficult.Their "call-back' service that they offer,should they be swamped,does NOT work.Firstly they cut off the service without notice,when I asked to be re-connected,a fee of R500 was mentioned,Then they sent a courier with a new router,this was not asked for,and refused.We still have the original new router.Then they have extracted R2.900 plus from my son's bank account wthout notice or invoice.The account was, and is, up to date ! Poor service is frequently excused,the blame being laid at the door of Covid 19.Well,I'm sorry it's just not good enough.I have attempted to reach Founder,Rupert Bryant,or even Matthew Tagg,this proved impossible.South Africa was not generally known in the past for great service,.There were exceptions,of course.there was a time when one actually saw a Bank Manager,(for example),he would even know the names of his customers,but,sadly,no more,have'nt seen a bank manager for a few years.Well,I won't witter on,except to say how very dissapointed I am.but so is my son Daniel,who was encouraged to use WebAfrica,and is now almost R3000 poorer.We will,of course,be taking further action.