WEB AFRICA

<p>I've been a client of JCW Hosting (a web hosting company) for five years and never had any problems until they were bought over by Web Africa in late 2016. &nbsp;I never heard much from Web Africa except for one email notifying me about the "merger", telling me all will remain same, just better. &nbsp;So when my subscription was about to end I tried re-newing it the same way I always did, EFT &nbsp;ZAR300 into their account, except this time the payment did't go throuh. So I was hoping maybe they'll send me an invoice or communicate with me about the new arrangement. The next thing that happened was my account was suspended. I googled their numbers to try and make them aware of my predicament and they gave me their account number. I promply deposited the usual annual fee as I've done in the past. After 2 days they hadn't restored my website so I contacted them to follow up and to my suprise they told me i needed to pay an extra R700. And when I enquired as to why their accounts lady got very defensive, giving me one excuse after another - from inflation to forex. She flat out refused to give me a refund and pretty much telling me I'll get the same answer even from her superiors. My point was, if they were going to increase my account by 230% they should have given me notice &nbsp;to look for a more competative host. I feel they waiting this long so they could ****** money now that they know I can't do any work. I would rather pay the same amount of money at a company that cares a litle bit about its customers. &nbsp;</p> <p>&nbsp;</p>