pM
phala M
1 reviews | Active since Jul 2014
18 Aug 2015, 11:09
Domain Transfer and Debit Orders
I wanted to change service providers and transfer my domains to webafrica. Since last week I have been waiting for someone from their accounts department to say when is the debit order going through and then activate my domains.<br> <br> I have signed the form last week and forwarded to them. I have also logged two tickets on the update. No response. All I get I a call selling a web design service of which I advised I am a freelancer and can develop the web myself.
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Replies (1)
Webafrica's replyOfficial
23 Aug 2015, 18:48Hello phalzo,
This is definitely not how we wanted to start off our relationship. And we're really sorry for the hiccups that occurred.
Our Billing guys have confirmed that you were in touch with them and your billing concerns were addressed and your hosting services are active as we speak. If you pick up any further issues, please let us know.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
This is definitely not how we wanted to start off our relationship. And we're really sorry for the hiccups that occurred.
Our Billing guys have confirmed that you were in touch with them and your billing concerns were addressed and your hosting services are active as we speak. If you pick up any further issues, please let us know.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply23 Aug 2015, 18:48
Official
Hello phalzo,
This is definitely not how we wanted to start off our relationship. And we're really sorry for the hiccups that occurred.
Our Billing guys have confirmed that you were in touch with them and your billing concerns were addressed and your hosting services are active as we speak. If you pick up any further issues, please let us know.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
This is definitely not how we wanted to start off our relationship. And we're really sorry for the hiccups that occurred.
Our Billing guys have confirmed that you were in touch with them and your billing concerns were addressed and your hosting services are active as we speak. If you pick up any further issues, please let us know.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team