Doesn't want to help customers

<p>I used your chat facility on the 22nd of August, requesting to upgrade my current hosting account. The service I had experienced, was so appaling, I emailed you screen shots to see what I had experienced. I got a brief apology back, and an email saying my request to upgrade was sent to your accounts department. 48 hours later, I get an email saying you haven't heard from me, do I want to close this ticket. To which I responded "I'm still waiting for you" - Since then, I have sent you numerous requests to get back to me. Where finally, on 1 Sept, I have a missed call on my cell at work, and I get a snarky email saying you tried to get hold of me and I wasn't available. I should let you know when you can contact me during YOUR office hours. I responded saying I work the same hours, seeing that I WANT TO UPGRADE, and you guys have been messing me around, you can contact me. No responde again. This is absolutely pathetic customer service. Really.</p>