DO NOT USE WEBAFRICA,billed for no service + fault closed without fix.

Item: Webafrica
Rating: 1
Author: Khensani S

*** Sebotsa

I cannot recommend WebAfrica. 3 major issues since 24-05-2026:

1. NO SERVICE: No internet on 24th, 29th, 30th May. Paid R1030.97/month for nothing. SMS from *** confirmed fault, but gave no ETA.

2. WRONG BILLING: Service started 24-05, but they billed from 23-05. They cut service 29-05, but invoice says paid till 31-05. I’m owed R77.32 refund = R1030.97 ÷ 31 x 3 days.

3. WRONGFUL CLOSURE: Fault #405374 closed 30 May 11:35 per SMS, but line is STILL DOWN. They close tickets without fixing to avoid complaints. WhatsApp agent stalled 43min with “shortly” and no resolution.

ACTION TAKEN: I am escalating this to ICASA *** + ISPA. I have full proof: invoice, FNB payment R1030.97, WhatsApp chat, SMS fault notice + wrongful closure.

DEMAND: 1. Activate line NOW 2. Credit R77.32 3. Fix dates to 24-31 May. I will pay R954.65 once fixed.

Customers: Check your billing dates and fault closure SMS. They charge for days you have no service.

Helpful (0)

Replies (1)

Webafrica's replyOfficial

01 Jun 2026, 09:41

Hi Khensani, Thank you for laying out your concerns so clearly, and we understand how frustrating this situation has been given the repeated service interruptions and the billing concerns you’ve raised. We can confirm that your account is currently open with our Faults Team and has been escalated for review. They are actively investigating the reported outages on 24, 29, and 30 May, along with the billing dates and the fault closure notification you referenced. At this stage, the Faults Team is reviewing the service logs, billing cycle, and fault history to establish a clear and accurate outcome. Once this investigation is complete, you will receive formal feedback with the findings and any applicable adjustments. We acknowledge the seriousness of the concerns you’ve raised and the supporting evidence you’ve referenced. Your case is being handled through the correct escalation process to ensure everything is properly verified. Warm regards,
Webafrica Crew

Webafrica's reply01 Jun 2026, 09:41

Official