Do not use WebAfrica - they refuse to terminate your contract intentionally!

Do not use this service! I have been requesting to cancel this account for several months this year (2026), and WebAfrica are ignoring my requests. On the 18th of August 2026, being the last time I requested cancellation, I was put through to the cancellation department, and I demanded cancellation, which was then finally then authorized. I checked today being the 27th of August 2026 if this cancellation was in process – to which I was told there was no cancellation scheduled. Further, WebAfrica requires 30 business days notice to effect a cancellation, which effectively means that you will be required to pay a further two months subscription, and charge a further a cancellation fee of R999 on top of this, which they do not inform you of when you are contracting for their services – which is *******. It does not matter if this is not an early cancellation, in other words, if you have taken out a 12 month contract, and wish to cancel after 15 months, as was the case with me, they will still charge you an additional R999 cancellation fee, and a further two-months subscription, which can amount to a further R1000. If they do not effect your cancellation request, as was the case with me, that 30 business days notice does not begin until they do effect that cancellation, which means that they can effectively push you towards another month of subscription, taking it up to 3 months of subscription fees. Do not use them – they will not cancel your account, and will continue to try and debit your account! I am opening a ***** case against them, and a case with the NCC and then NCT.