TM
Thato M
1 reviews | Active since May 2019
19 May 2026, 15:53
Do not use Webafrica
Hi My name is Thato Maduna, I app**** for Webafrica fibre and only to find out that the area does not allow Webafrica to install but my area only allows Net Nine nine, so i requested a refund from Webafrica 23rd of April 2026 and i was told that it could take round about 10-15 days for the process to happen and on May 11 i received an email from Mischka Lewis infroming me that Vuma has approved my refund so i must send them a copy of my proof of banking and i sent it same day the 11 May to Mischka Lewis and till today no refund has been made, and i send her an email again but still no response from her, i am starting to believe that Webafrica is a **** and do not want to release my funds back to me, it is my money and i want it back
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
19 May 2026, 16:02 Hi Thato, thank you for sharing this with us. We completely understand how frustrating and concerning this delay must feel, especially when it comes to your refund.You did everything right by submitting your banking details promptly, and you should not be left waiting without feedback. We want to reassure you that your refund is being taken seriously and is in progress.We have already escalated your request directly to the team that manages all refunds, and they are currently reviewing your account as a priority. They will provide feedback and update you as soon as possible on the status and next steps.We are here to make sure this gets resolved for you.We appreciate your patience, Thato, and we will work with you to get this sorted as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply19 May 2026, 16:02
Official
Hi Thato, thank you for sharing this with us. We completely understand how frustrating and concerning this delay must feel, especially when it comes to your refund.You did everything right by submitting your banking details promptly, and you should not be left waiting without feedback. We want to reassure you that your refund is being taken seriously and is in progress.We have already escalated your request directly to the team that manages all refunds, and they are currently reviewing your account as a priority. They will provide feedback and update you as soon as possible on the status and next steps.We are here to make sure this gets resolved for you.We appreciate your patience, Thato, and we will work with you to get this sorted as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
TM
Thato M's updateReviewer Update
21 May 2026, 16:17Hi again, please let me know what is going on with WebAfrica, on May the 19th received an email from Keketso informing me that my refund has added to the refund list for processing, and Today again the 21st I receive another email from Geraldine Govender saying my refund has been added to the refund list again and that means i have to again wait another 3 to 5 days for payment? is Webafrica trying to make a fool out of me?
TM
Thato M's update21 May 2026, 16:17
Reviewer Update
Hi again, please let me know what is going on with WebAfrica, on May the 19th received an email from Keketso informing me that my refund has added to the refund list for processing, and Today again the 21st I receive another email from Geraldine Govender saying my refund has been added to the refund list again and that means i have to again wait another 3 to 5 days for payment? is Webafrica trying to make a fool out of me?
Webafrica's replyOfficial
21 May 2026, 16:41Hi Thato, thank you for your message, and we understand your frustration regarding the repeated communication about your refund and the confusion this has caused. We can appreciate how this may feel like a delay without clear progress updates. Please note that a follow-up has been sent to the billing team to review and investigate the status of your refund, as well as to clarify the duplicate “refund list” updates you’ve received. They will verify the current stage of processing and provide clear confirmation on what has already been actioned. We understand how important it is to have clarity and cer*****y on this matter, and the team will revert with feedback as soon as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 16:41
Official
Hi Thato, thank you for your message, and we understand your frustration regarding the repeated communication about your refund and the confusion this has caused. We can appreciate how this may feel like a delay without clear progress updates. Please note that a follow-up has been sent to the billing team to review and investigate the status of your refund, as well as to clarify the duplicate “refund list” updates you’ve received. They will verify the current stage of processing and provide clear confirmation on what has already been actioned. We understand how important it is to have clarity and cer*****y on this matter, and the team will revert with feedback as soon as possible. Warm regards,
Webafrica Crew
Webafrica Crew