MS
Michael S
1 reviews | Active since Oct 2020
28 May 2026, 11:17
Do not use Webafrica
Out of experience if you are looking for a trustworthy internet provider, Webafrica is NOT the one. They have all these hidden fees when you decide to cancel which then forces you to stay with them and their customer support takes forever to answer you (probably because all their clients have issues) I would highly recommend Afrihost as a internet provider which I cannot use due to these insane fees I have to pay to cancel my services with webafrica and I have to send my router back to them after we have been with them for long.
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Webafrica's replyOfficial
28 May 2026, 11:28Hi Michael, We understand your frustration, especially around cancellation processes, fees, equipment returns, and response times from support. These are important concerns, and when expectations don’t align with what is experienced, it can understandably feel very disappointing. Just to clarify generally, cancellation terms (including any applicable fees and the return of equipment such as routers) are determined by the specific service agreement and contract selected at the time of sign-up. These terms are app**** in line with the agreed conditions of the service. We do value feedback like this, as it helps highlight where clarity and communication around processes can be improved. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 May 2026, 11:28
Official
Hi Michael, We understand your frustration, especially around cancellation processes, fees, equipment returns, and response times from support. These are important concerns, and when expectations don’t align with what is experienced, it can understandably feel very disappointing. Just to clarify generally, cancellation terms (including any applicable fees and the return of equipment such as routers) are determined by the specific service agreement and contract selected at the time of sign-up. These terms are app**** in line with the agreed conditions of the service. We do value feedback like this, as it helps highlight where clarity and communication around processes can be improved. Warm regards,
Webafrica Crew
Webafrica Crew