AC
A C
1 reviews | Active since Nov 2018
02 May 2026, 13:23
Do Not Use WebAfrica
Upgraded my speed, Webafrica charged me and yet I am not getting the speeds I am paying for. Been over 2 months and still not resolved.
Terrible service. no on calls me, they close my calls - there is no accountability do not use them
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
04 May 2026, 12:37Hi A C
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 12:37
Official
Hi A C
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
AC
A C's updateReviewer Update
25 May 2026, 17:57Still nothing!
AC
A C's update25 May 2026, 17:57
Reviewer Update
Still nothing!
Webafrica's replyOfficial
26 May 2026, 11:01Hi A C,
We understand how frustrating and confusing it is when your service is not working as expected, especially when you are simply trying to get the correct speed and don’t yet have clear answers. This is not how the experience should feel, and it’s not what we want for you.
Our teams are actively investigating the cause of the issue so that it can be corrected properly. As part of this process, we need to confirm your full physical address to ensure the service details align correctly and that the right corrections are app****.
Please send us a private message on Hello Peter with your complete physical address so we can pass this on and continue progressing the resolution without further delay.
We’ll continue working toward getting this sorted and keeping things moving in the right direction.
Warm regards,
Webafrica Crew
We understand how frustrating and confusing it is when your service is not working as expected, especially when you are simply trying to get the correct speed and don’t yet have clear answers. This is not how the experience should feel, and it’s not what we want for you.
Our teams are actively investigating the cause of the issue so that it can be corrected properly. As part of this process, we need to confirm your full physical address to ensure the service details align correctly and that the right corrections are app****.
Please send us a private message on Hello Peter with your complete physical address so we can pass this on and continue progressing the resolution without further delay.
We’ll continue working toward getting this sorted and keeping things moving in the right direction.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 11:01
Official
Hi A C,
We understand how frustrating and confusing it is when your service is not working as expected, especially when you are simply trying to get the correct speed and don’t yet have clear answers. This is not how the experience should feel, and it’s not what we want for you.
Our teams are actively investigating the cause of the issue so that it can be corrected properly. As part of this process, we need to confirm your full physical address to ensure the service details align correctly and that the right corrections are app****.
Please send us a private message on Hello Peter with your complete physical address so we can pass this on and continue progressing the resolution without further delay.
We’ll continue working toward getting this sorted and keeping things moving in the right direction.
Warm regards,
Webafrica Crew
We understand how frustrating and confusing it is when your service is not working as expected, especially when you are simply trying to get the correct speed and don’t yet have clear answers. This is not how the experience should feel, and it’s not what we want for you.
Our teams are actively investigating the cause of the issue so that it can be corrected properly. As part of this process, we need to confirm your full physical address to ensure the service details align correctly and that the right corrections are app****.
Please send us a private message on Hello Peter with your complete physical address so we can pass this on and continue progressing the resolution without further delay.
We’ll continue working toward getting this sorted and keeping things moving in the right direction.
Warm regards,
Webafrica Crew