DO NOT USE WEBAFRICA

To start off with... I realise that there are very little good fiber or internet providers in the world. But I am especially unhappy with webafrica offering a speed service that is just there for you to pay extra.. I am on the top consumer profile generally we hardly utilise the line, however it is expected at that price point for a consumer the system should just work the way it is promised to.

I log a complaint about line speed weekly at the moment and get the same s**** from every support agent.... "I am so sorry to hear that"... then they continue on some mythical path to "gather information" that I have already given them.

This only frustrates and annoys me to the point that I believe that they don't know what they are doing or are extremely deliberate....

Today was the worst, with my 6th weekly report of having a slow connection. Once I explained to the agent this is a weekly issue they still went through the entire play book... "have you turned it off and on again...." etc. Only to tell me at the end that they magically reset the fiber box and that I have to.... you guessed it... turn my system off and on again....

After complying for the nth time my system has gone from bad to worse... and I am now stuck on a 10/10mb line which is lower than the lowest speed that they offer...

Probably the agent getting me back for saying how annoyed I am... But this is unacceptable...

Rant... Over.