Do not use this company

I cancelled my service with WebAfrica and was informed that I would be charged R999 clawback fee for the free router they provided. I showed them 2 seperate invoices for routers that I purchased from them when the older routers failed and was assured I would not be charged the clawback fee. Needless to say they charged me the fee at month end.

Trying to communicate with their support over WhatsApp was a truly horrible experience. It took 3 hours to get a response, and I then had to explain my whole issue from scratch as the support agent claimed to not have access to past communications. He insisted I needed to show proof of returning the router which I did not have. I asked to be escalated to a manager and apparently he could not do this without proof of the return.

I then asked to speak to a manager to which he rep**** there were none on the floor. So I asked for a number or email and he provided the WhatsApp number that I was currently talking to them on. I pointed this out and he asked me to hold. An hour later he sent me their standard support line number.

Do not use this company. I will be reporting the charge as ***** and getting it reversed by Standard Bank.