DO NOT USE THIS COMPANY, AFTER SALES SERVICE DOES NOT EXIST!

I have been a customer for many years. Since mid 2020 the service levels of webafrica has deteriorated to such a point where it is no longer viable to use them as a service provider.

At least 4 times in the past year I have had issues which require immediate attention (fibre line down, router faulty) but the call centre number leaves me on hold for literally hours before just disconnecting. They force you on to the whatsapp line which is, unbelievably, somehow even worse than the call centre. Every single time I have used it it either times out after a few hours of no response or I get a response hours after requesting assistance and have less than 5 minutes to respond before the agent disconnects the chat because apparently *I* am unresponsive.

I am sick and tired of the pathetic (lack of) service, the poor quality and horrid prices they have fallen into.

I have sent screenshots of the timelines to the complaints department and not even received a response, let alone an apology. I use my fibre line for work since I've been working from home for many, many years and having little to no access to the internet through a line I pay a pretty penny for every month is beyond frustrating. At this point there is nothing that can be done to retain me as a customer. The sole purpose of this review is to warn off potential new victims, sorry I mean customers, from signing with this horrific company.