Hellopeter
Share Your Experience
NB
Nicola B

1 reviews | Active since Mar 2026

04 Mar 2026, 11:29

Do not trust WebAfrica

Worst experience from a business I have ever received. I cancelled my product months ago, and they still debit my account.

I have tried contacting them through their channels, never receiving an answer.

0
Replies (15)
Webafrica
Webafrica's reply04 Mar 2026, 12:34
Official
Hi Nicola, thank you for sharing your feedback.
We completely understand how frustrating it is to continue being debited after cancelling a service, and we sincerely regret the inconvenience this has caused.
We’ve requested our team to reach out to you directly and assist with your cancellation and any related concerns.
We appreciate your patience and are committed to resolving this for you as quickly as possible. U^
NB
Nicola B's update04 Mar 2026, 12:36
Reviewer Update
How am I meant to contact your team exactly? I haven’t had responses in days from your WhatsApp and email. Also your live chat in your app isn’t working.
Webafrica
Webafrica's reply04 Mar 2026, 12:45
Official
Our teams are actively investigating the profile and will be in touch with you as soon as possible. 
NB
Nicola B's update04 Mar 2026, 14:39
Reviewer Update
I am waiting for your team to reach out.
Webafrica
Webafrica's reply04 Mar 2026, 14:55
Official
Thank you for your patience. Our Finance team has reviewed the profile and ensured the MTN LTE is completely cancelled. An auto credit has been added to the profile to ensure you are not billed at all going forward.  R^
NB
Nicola B's update04 Mar 2026, 14:58
Reviewer Update
Please can someone from your team send me confirmation of this via email, to ensure I have a record of this (and not through HelloPeter). Please send it through an email address that I can respond to, and not a NOREPLY email address.
Webafrica
Webafrica's reply04 Mar 2026, 15:00
Official
Thank you for your patience. Our Finance team has reviewed the profile and ensured the MTN LTE is completely cancelled. An auto credit has been added to the profile to ensure you are not billed at all going forward.  R^


NB
Nicola B's update04 Mar 2026, 15:01
Reviewer Update
Please can someone from your team send me confirmation of this via email, to ensure I have a record of this (and not through HelloPeter). Please send it through an email address that I can respond to, and not a NOREPLY email address.

Webafrica
Webafrica's reply04 Mar 2026, 16:56
Official
We can confirm that this service is 100% cancelled. You're welcome to email us at *** for any further support.  R^
NB
Nicola B's update04 Mar 2026, 18:18
Reviewer Update
The email you gave me in your reply displays as ***********
Please give me the email.
NB
Nicola B's update05 Mar 2026, 12:12
Reviewer Update
I am still waiting for you to give me an email, or to send me an email so that I can sort out my account directly with you, rather than through a third-party review site.
NB
Nicola B's update05 Mar 2026, 14:15
Reviewer Update
The email address you provided is "non-existent". I am now begging you - please provide me with a real means to contact you
NB
Nicola B's update05 Mar 2026, 14:47
Reviewer Update
Update: You have now used my card details from about a year ago, without authorisation, to further take money from me: when, as per your messages above, you have confirmed that my product is cancelled. I am going to be reporting you to my banks, in order for you to not take money from me anymore. However, I am worried, because you seem to be a business without morals, so you might use my card and account details for your benefit.
NB
Nicola B's update05 Mar 2026, 15:15
Reviewer Update
Correct email address is ***
Unfortunately their team can't share the correct email address.
Webafrica
Webafrica's reply05 Mar 2026, 16:03
Official
Hello Nicola. Our teams have confirmed a response to your email.