DO NOT SUBSCRIBE with Webafrica

Absolutely horrible service. Worst customer service. No email support, No telephone support – just irritating Whatsapp that takes hours of back and forth messages to try resolve the most basic of queries which would have taken less than a minute on the phone, Oh, and not one manager to assist. I app**** for my service to move to my new address weeks ago. I got a nice email confirming such details. I however did not receive anything after that, so I braved their silly Whatsapp support a few days before the move to confirm everything was ok. I was advised that all was on track for the planned date, but an installation time couldn’t be provided. Well the planned date arrived and passed. After many, many, many hours back and forth with their stupid Whatapp support, I found out that the service for my new address had been cancelled and the fibre at old address was still active. ***! Webafrica cancelled the wrong fibre connection. I was advised that a new application would need to be taken which would take between 2 and 4 weeks to install. I have now spent many, many, many, many more hours wasted on their ridiculous Whatsapp trying to cancel the fibre at the address I no longer reside at. I’ve been told to cancel on their website, but the website refers you to Whatapp. ***! I now have at least 10 callbacks requested for a manager to call me, but I don’t think they give a F____! It’s impossible to cancel the service!!! If you read this, DO NOT SUBSCRIBE with Webafrica. Complete waste of time!!! Run Away – Run Away. You have been warned!