GL
Grant L
1 reviews | Active since Oct 2022
02 Jun 2023, 11:45
Do not sign up with webafrica - their response time to repair internet problems is pathetic.
Internet down for over 2 days and no feedback on when it will be fixed. No sense of urgency from webafrica - they are unwilling to pay for mobile data in the interim when the problem is on their side (ie. they are solely responsible). Also you cannot physically speak to anyone or email them for help - you only have whatsapp option. Even their sales number on the web doesn't work.
Helpful (0)
Replies (1)0
Replies (1)GL
Grant L's updateReviewer Update
03 Jun 2023, 09:09Now more than 72 hrs and still no internet. No followup with customers - one has to keep chasing them up and they are clueless. Call is never updates. When you ask for a manager to call, no one bothers to call. I would advise people never to join up with webafrica - they dont know what they are doing, they dont care for customers and just want your money. Be careful - they should not be in business as they dont abide by their own terms and conditions.
GL
Grant L's update03 Jun 2023, 09:09
Reviewer Update
Now more than 72 hrs and still no internet. No followup with customers - one has to keep chasing them up and they are clueless. Call is never updates. When you ask for a manager to call, no one bothers to call. I would advise people never to join up with webafrica - they dont know what they are doing, they dont care for customers and just want your money. Be careful - they should not be in business as they dont abide by their own terms and conditions.