DO NOT SIGN UP WITH WEBAFRICA!!!!

DO NOT SIGN UP WITH WEBAFRICA!!!! WORST SERVICE SECONED TO TELKOM. If i can give 0 stars i would like to have that option. I moved from Telkom SP to Webafrica for their Fiber options. Upon signing up for the service i advised that i do have my owe router and they do not need to send me any router as you would need to pay R999.00 when you cancel or RAM the router back to them.

After the first week or so i logged a call for a network problem and the support desk agent named Rowena Davids said that they will send me a preconfigured router after i said i do not need one. They then asked me for a delivery address for the router upon which i responded that i do not need a router.

Now after cancelling the contract i am charged the R999.00 fee as a clawback for a router i never received and was clear that i don't need one from the beginning. It is clear that Webafrica does not keep records of deliveries nor make notes as they should. After contacting their whatsapp customer care, i did not get any help. after speaking to another agent i was told that i did indeed not receive the router and they will credit my account but i will have to call them back after i get an email for the credit so that they can pass the credit. Why should consumers call after SP's who just take money from them after they KNOW WELL THAT THEY SHOULD NOT HAVE DEBITED ME FOR THIS. Useless service.