KS
Kerina S
1 reviews | Active since Jan 2023
18 Aug 2026, 15:15
DO NOT SIGN UP WITH THEM!!!
Worst provider ever! I am a client since 2024 and I am now trying to cancel my contract since their network and customer service sucks! Only to find out that they charge you a R999 termination fee! I have not agreed to this and I keep requesting that they send me proof that I agreed to this clause but they keep sending me a screenshot of their website! They have implemented new clauses without existing clients consent which is unacceptable. I can't even downgrade because they con you into ticking the termination fee in order to do so!
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
18 Aug 2026, 15:29Hi Kerina
We understand why the cancellation and termination fee would be frustrating, particularly when you’re asking for clarity on the terms that apply to your account and have not received the specific confirmation you were looking for.
We understand why the cancellation and termination fee would be frustrating, particularly when you’re asking for clarity on the terms that apply to your account and have not received the specific confirmation you were looking for.
We’d like to take a closer look at your account and the terms applicable to your service. At this stage, we’re unable to locate your Webafrica profile from the information available to us.
Please send your registered Webafrica email address via private message so we can securely verify your details and investigate the termination fee, the applicable terms, and your concerns around the cancellation process.
We appreciate you raising this with us and allowing us to properly review what happened rather than leaving you without clarity.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply18 Aug 2026, 15:29
Official
Hi Kerina
We understand why the cancellation and termination fee would be frustrating, particularly when you’re asking for clarity on the terms that apply to your account and have not received the specific confirmation you were looking for.
We understand why the cancellation and termination fee would be frustrating, particularly when you’re asking for clarity on the terms that apply to your account and have not received the specific confirmation you were looking for.
We’d like to take a closer look at your account and the terms applicable to your service. At this stage, we’re unable to locate your Webafrica profile from the information available to us.
Please send your registered Webafrica email address via private message so we can securely verify your details and investigate the termination fee, the applicable terms, and your concerns around the cancellation process.
We appreciate you raising this with us and allowing us to properly review what happened rather than leaving you without clarity.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
18 Aug 2026, 15:39Hi Kerina,
We've updated the team with the additional contact info and will be in touch soon to further discuss.
Warm regards,
Webafrica Crew
Webafrica's reply18 Aug 2026, 15:39
Official
Hi Kerina,
We've updated the team with the additional contact info and will be in touch soon to further discuss.
Warm regards,
Webafrica Crew