Do not make your problem, mine!

Webafrica

I am currently at a point where I do not feel valued as a customer.

Having to get through to someone on your whatsapp contact option, phone calls, emails and Facebook is already a mission. When I finally get through to someone they leave the chat unresolved. This has happened thrice!

My Fibre is used for work purposes, currently I cannot work because of a payment issue ya'll are having. In the mean time I have the money to pay, you just having issues taking it. The debit order mandate has been filled out, but yet, you just having issues taking it. I've tried making payment via PayFast, but that doesn't work either.

My account is suspended, yet online it shows active. My balance of R399 is due, yet online it shows R0.00.

I cannot work right now because of a problem Webafrica is facing according to the last agent Cecil I spoke to, who promised to give me a call back but yet, I am still waiting on that too.

Why suspend my account if you having a problem? Your problem, should not become mine!

Airtime, time and money is being wasted by me because of your problem.

Nobody calls back, I get the same messages via inbox, no one responds to my comments on your page, no one resolves my query over whatsapp, no one calls back, no one responds to my emails... What do I possibly need to do still on my end????