DO NOT GO WITH WEBAFRICA

DO NOT GO WITH WEBAFRICA, THEY ONLY HAVE VOICE CALLS WHEN SIGNING UP, THEREAFTER YOU DEAL WITH LIVECHAT/BOTS THAT COPY PASTE AND REPORT SAME RESPONSES WITHOUT RESOLVING ANYTHING!

I opened up a ticket with regards to my line having terrible packet loss, causing my line speed to be very inconsistent (Downloads took more the 3 times the normal duration.) Games are completely unplayable and it extends my work day tremendously.

All their support is through a live chat with copy paste responses and no1 giving a **** about my issue, until one day I got in contact with an agent that I was on the live chat with for about 6 hours sending traceroutes, speedstest ect. Throughout that time they were forwarding all the information to the tech team(supposedly). After this long process, i was told a tech would come out the next day to further resolve the issue.

The next day came and no1 called or contacted me which was disappointing as i Thought i finally got through to someone that would stick to their word.

A week goes by with multiple complaints to the COMPLAINTS EMAIL with no genuine response or urgency to resolve my issue. Also, Live chats that go no where as they all say "ive escalated the issue", "it will be resolved", " let me refresh your line," "oh the tech team didn't receive these screenshots, let me forward them," with no resolve.

They take my money, they provide nothing close to what I pay for and now i want to cancel due to their shortfall of a service and I need to wait a full Calendar month ( Only cancels at the end of FEB ) due to their terms and pay a R1000 cancellation fee.

These terms make complete sense if im cancelling due to my own reasons, but this isn't the case. THEY are at fault by not providing a service, so HOW CAN THEY hold me to these bull**** terms.

This whole process is beyond frustrating!