GA
Gabriella A

1 reviews | Active since Oct 2017

17 Oct 2017, 14:12

DO NOT GO TO THESE GUYS FOR INTERNET

An order was placed for a LTE router in August whilst I was abroad.

I was NOT advised that there was a 7 day cooling period. The router could only be installed at my premises in September, only to discover that it does not cover the entire area of my house.

I called asking for a refund, only to be told it was not their problem and I had wasted R 1700 for nothing!

Then when I cancelled my account, to be told that I need to give a calendar month's notice.

****py company, ****py service. I do not recommend using them.

0
Replies (1)
Webafrica
Webafrica's reply17 Oct 2017, 16:15
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah