DO NOT GIVE WEBAFRICA A CHANCE, YOU WILL REGRET IT!!

Trusting webafrica is the worst decision we have made this year when it comes to service providers. The sales process is so smooth and seamless, they are great at getting you over the line so they can start debiting your account in no time however just know that after the point of payment , you are on your own and you will have to spend hours everyday trying to get assistance from a whatsapp bot with different excuses everyday.

DAY 1 - of reaching out, we spent hours with a lady called Chwayita trying to connect to the internet until a point of no resolve where she said I should just wait for another day.

Day 2 - I had to reach out through the whatsapp bot and got through to an agent called Warren who soon realised that my router was not correct and webafrica had infact not sent that one and told me to wait for the correct router. This is the only time I was impressed by someone who seemed like they knew what they were doing but Why did the previous agent not notice this after I shared the same pictures with her??

Day 3 - Router arrives and I reach out again , I spend hours with Warren again trying to connect until he tells me that our Fibre base centre is apparently down and that's why I am not connecting, this is after hours of troubleshooting. He asks me to reach out again the next day because ofcourse no one at webafrica cares enough to actually call and assist us.

Day 4 - I take time out again to reach out and this time a lady called Vaughn tells me that Oh you actually not connecting because your debit order has not cleared on our end and it should be sorted by tomorrow so just try again then. No one had mentioned this before and ofcourse I had to join the Que AGAIN cause it didn't work.

DAY 5 - My husband reaches out because I've had enough and exhausted my leave days and he then spends a good amount of hours with an agent called Sibongile who confirmed that the account was infact active from Day 1!!! They then troubleshoot to no success.

Today is DAY 6 - Still no connectivity and no hopes of being assisted because webafrica would rather focus on making sure the debit order is in their bank account rather than supporting customers and ensuring that they are serviced.

We are so disappointed with the lack of care shown for us and even more so in the team's incompetence as they give generic, inconsistent excuses and refuses to reach out and assist as they rush to the customer sale.