1 reviews | Active since Sept 2017
DO NOT GET WEBAFRICA FIBRE!!
I am posting this in utter frustration and exasperation... Bottom line - DO NOT SIGN UP FOR WEBAFRICA FIBRE!!! They are not only one of the MOST expensive, but the service is totally shocking:
1. 3 weeks to sort out a billing problem 2. Call the call center and wait at least 15 minutes for your call to be answered. 3. Send an email and it takes 3 days to get a response. 4. Try to Live Chat and you always get “live chat is not available right now”. 5. Your debit order goes off every month promptly and on time - they take their money and they simply don’t help you.
As I type this, I have already been waiting more than 12 minutes for the call to be answered. Who knows how long I’m still going to wait? And when I do get through to someone I’m going to be given the typical WebAfrica response: “we will investigate and call you back” which doesn’t happen.
I DONT CARE HOW LONG THIS CALL TAKES - I am waiting so I can tell them how Messed Up they are and then simply CANCEL!!
Shocking!!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah