DO NOT get involved with Webafrica - ************, ********* and they simply do not care! 6 months paid, no internet connection.

By far the worst company I have ever had to deal with. They are effectively running a ****. I signed up in July 2021, installation happened and since then I have never had internet connection (not even for one second). I cannot possibly go into every detail here, as I have been speaking to their agents for months and months. I cannot explain how much time and energy I have wasted on this *********** company. Despite multiple attempts to have my problem resolved they could not fix it (not that they were even really trying). They also constantly closed my fault tickets with no resolution. They tried to make it my problem and gaslight me as the client. After months of trying to resolve my issue, with little help from Webafrica, I decided that the only way was to cancel my contract and now Webafrica has informed me that I must pay two months notice, plus a R3000 clawback fee, part of which is the 'connection fee' (this must be a joke because I never had connection). If anyone knows where I can report them, please let me know. I have a full record of all of my attempts with them.

I am so frustrated by this company that I just want to detail some of the problems for anyone considering using this company:

- Whatsapp line is slow, agents will close your chat without resolving anything, or pass you on to another agent. No real help on this line, most of the agents can only deal with the most basic of issues. Agents are also often rude, and the company culture of 'this is the customer's problem, not our's' is prevalent at all levels. - Nobody answers the phone line, ever. - Faults are logged and there appears to be no real system in place on their end to track and follow these up. I constantly had to ask them for updates, if I did not, they would simply close the fault tickets. - No real complains process, they take long to respond, then close the complaint and you have to start a new one. Good luck getting them to respond again. - Webafrica will take your money and provide no service, and then take more money to cancel. Completely ********* and ************, it is basically theft.

Whatever you do, do not get involved with this company! Even if the deal seems really good, because the minute you have a problem you will be left frustrated. Everything negative that you see about Webafrica is 100% true!