Do not fall for the price match!

A month ago, after an email about a price increase (canceling of my price match 2 months ago), I wanted to cancel my fibre services WebAfrica. I could get cheaper elsewhere. After a back and forth, they price matched again where I hesitantly accepted the price match - only to be billed the original increased amount of R204 more than the price match this month.

Back at the WhatsApp chat, where the chat was most unhelpful, I've been told there was an email sent about the price increase. I know this, and after that I've been promised an arrangement by WebAfrica to pay less. I could've been at a better price elsewhere, and feel terribly done in.

The WhatsApp chat agent got confused between the price match and unavailability of services, and I realised this is not going anywhere. Is there anyone I can talk to - I wonder

This does not feel right - I am most disappointed