DO NOT DEAL WITH WEBAFRICA

DO NOT DEAL WITH WEBAFRICA!!!!!!!! YOU WILL REGRET IT!!!! A few years ago I signed up with Webafrica. The contact stated that after one year, the equipment would belong to me. I had been unhappy with their service for most of the time, so we’ll into my 2nd year, I decided I’d had enough. I gave them notice. I then get numerous calls from their sales department trying to get me to change my mind and offering a way better deal than the one I was on… 25/25 - R749?…They would give me 50/50 for the same price. I said I’d sleep on it and let him know my decision the next day, but the chances of my staying with Webafrica, were slim. The next minute, literally, I receive an sms outlining the “upgrade” I had just made… I was livid! Spoke to the sales guy, the next day and blasted him… he said he would reverse it. Well… well… THAT didn’t happen. The only way of communicating with Webafrica is using WHATSAPP!!!! With a robot and a main menu that doesn’t have an option to message accounts! Or to CANCEL the service. I spent HOURS upon HOURS trying to sort this out.. I have, to date, been unsuccessful. Here is the kicker… the service was cancelled, HOWEVER, they still had the “UPGRADED” contract and was holding me to the policies of THAT contract, not the legit, legal contact I had done a couple of years back…which I HAD NOT CHANGED nor UPGRADED. Now they want the router… I told them I did NOT need to give them the router, as per my contract of around 2 years back, however if they want it, THEY can collect it! They DID!!! Now they are harassing me for the same router that THEY collected, I have sent the collection slip to them… on whatsapp, numerous times. The ONLY email that this company now has available to customers… is a SALES email… NO accounts email, no legal email, no customer service email.. and NO TELEPHONE NUMBER to CALL and speak to an actual HUMAN! I have sent numerous emails on this to the sales emails…also requesting that they forward these emails to the accounts Dept or get them to CALL me…. nothing. Just repeatedly SENDING me emails regarding the monies I allegedly “owe” them.

I feel HARASSED! and ANGRY.