DO NOT BUY ANY SERVICES OR PRODUCTS FROM WEBAFRICA - PATHETIC SERVICE

I dont know how to rate less than 1, so i have rated 1. I just switched from Rain to MTN through Webafrica, little that i know they have the worst rating. Its my fault that i couldnt check before i booked for new connection and router. Their customer care is pathetic, i been trying to contact them for couple days through their ONLY contact service through Whatsapp. its been more than two days but i am not getting any response. They do not have any other way of contact, such as log a ticket or email. such a disastrous service. Plz see the below how pathetic their responses are on whatsapp. pay attention to the timings

[11:54, 12/11/2020] -: hi there [11:54, 12/11/2020] Webafrica: Courtney: Thank you, for establishing a live chat session we acknowledge you. Please be patient as an influx of live chats, but stay online and we will attend to you. [11:55, 12/11/2020] -: Plz check the status of my order.... [11:56, 12/11/2020] -: i am trying to get hold of you guyz on whatsapp ...its very difficult...... can you tell me what number i can dial in in case of emergency network issues or anything... you website does not have any number or email to contact you guyz [11:58, 12/11/2020] -: i am questioning myself if i did the right thing by going with webafrica.... this is really a bad customer service guyz [12:14, 12/11/2020] -: i am really getting sick and tired of this ... my blood is boiling over this [12:21, 12/11/2020] Webafrica: Courtney: Hello and thanks for reaching out. Please accept my apologies for the delay in response as we have been experiencing a high-ticket volume which has made it difficult for us to attend to all customers queries accordingly. We would like to assure you that this is not the level of service that we are accustomed too and therefore would like to thank you for your patience. [12:21, 12/11/2020] Webafrica: Courtney: How can I assist you today? [12:21, 12/11/2020] -: can you plz tell me what the status of my order.... why isnt it delivered yet [12:22, 12/11/2020] -: and whats the email address i can send complaints.... this is not on [12:22, 12/11/2020] -: who has time to sit and wait for hours to get hold of you guyz.... this is crazy man [12:26, 12/11/2020] -: really.... you disappeared again ? [12:42, 12/11/2020] Webafrica: Courtney: I am going on a scheduled break , I am transferring you to the next agent , not to worry we will be able to see the chat history [12:43, 12/11/2020] Webafrica: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [12:44, 12/11/2020] -: Wonderful...excellent service [12:44, 12/11/2020] Webafrica: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [13:30, 12/11/2020] Webafrica: Oh dear, unfortunately it seems the agent who you've been transferred to is no longer available. I have sent a call back request to our agents and they will contact you back on Whatsapp soon. Our office hours are 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu. [13:51, 12/11/2020] -: Wowww this is awesome [13:51, 12/11/2020] Webafrica: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices