Do it properly, or leave it.

Terrible. We recently moved, had our old service cancelled well in advance and informed the new service provide of the transition window. We are at the 15th of September and our Wifi should've been sorted out by the 2nd of September already.

The process of getting this solved is cumbersome and the user experience is horrible. A team was sent out on Sunday to see where the hiccup could be, which we are very grateful for, but my wife and I both work from home, have looked for alternative connectivity options and spent more money over and above to run our businesses.

Trying to solve this over whatsapp is NOT working. We need someone to please come and sort this out. Our previous service provider had this set up within hours; its been weeks, no luck.

We keep on hearing the our fibre is allocated to another router, which has been sorted already.

Please guys, this level of service is not on. Do it properly, or leave it.