Dissatisfied Customer

I am so disappointed with Webafrica, my account was suspended and usually they send you a link to make immediate payment to get your account active. I have been trying to refresh my link but not seem to get the OTP to make payment. I spoke to the consultants to get help still unsuccessful, I asked for another payment option but was told they only do debit order, how is that possible if I'm not getting the OTP. They advised me it's not there fault its the banks fault, how so when I haven't even entered my card details as yet, I need the OTP sent to me by Webafrica so I can enter my details and refresh link/ so they can debit its been 3 days now sitting with no WiFi I can't even work or write my Exams as I'm writing from home. My Contact number *** Dimakatso