Dissatisfaction with WebAfrica Services

Dear Hello Peter Team,

I am writing to express my extreme dissatisfaction with the services rendered by WebAfrica. Despite making a payment on the 3rd of June, it is now the 12th of July, and I am still without internet service.

Over the past weeks, I have dealt with numerous agents from WebAfrica who have provided different explanations regarding the issue. Their responses have been inconsistent, and most of the blame has been shifted to Vumatel. This lack of accountability and clear communication is unacceptable.

To make matters worse, the most recent consultant I spoke to informed me that I need to pay for August as well in order to get reconnected. This is outrageous given that I have been without service for over a month despite having already made a payment.

I am extremely frustrated and disappointed with the way this situation has been handled. I expect immediate action to resolve this issue and to restore my internet service without any further payments.

Thank you for your attention to this matter.

Sincerely,