Dissatisfaction of installation

I was very interested in webafrica as a friend recommended them. I made a payment to secure my router and got confirmation details. I app**** online for the router around October last year and by november I still received no update regarding the installation. I then contacted them via the WhatsApp live chat and the service I got is terrible. The response time I waited for each message was at least 5 minutes. I then contacted octotel as that was the provider they placed me with. Got a confirmation email from octotel that there was an issue on their end and my installation was causing a delay. I sent a complaint to their complaints email in late November and never got a response. Eventually I cancelled my order. I got sent a debt letter requesting that I return the router THAT I PAID FOR and the email said to return the router else I will incur a fine of R999. Returned the router in march and requested for a refund as I paid for the router. I’m having to call back and forth and going into their terrible WhatsApp line and each time I’m told “it’s in process”. I got a update about the refund start of April and I still have not received any refund by the 10/04. They quick to request you to make a payment but cannot return the money as quick as they ask for it. Not a ISP I would use ever.