Dissatisfaction in services

Please guys what ever you do DO NOT TAKE WEBAFRICA FOR FIBER OR ANY USAGES YOU MAY NEED firstly they only work on WhatsApp and secondly they dont have a number to call and the consultants that they have is so unprofessional yet i think they dont know what they talkkng about or dont listen to you i have been struggling with a refund for 2 months now its R529 i have asked them to do a refunf for me on the10june the refund was not processed when i got in contact with a consultant the 28th the consultant only then on the 1st july logged the process ever since the 1st july they keep on telling me to wait 10-14business day and i have waited that time frame out then on the 16th i messaged again just to be told to wait another 15days and then only by the 15th they told me that it have been processed and i should wait for a email from payfast to confirm my banking details i shoulf wait 24-48hours ive waited today again i spoke to Emily K at webafrica and she again told me to wait for a email from payfast i keep on asking for a reference number so that i can contact payfast myself with the reference that the did logg the refund process they cant seem to give me a reference number just keep on telling me to wait ........Please PEOPLE WHAT EVER YOU DO,DO NOT USE THEM RATHER GO FOR RAIN THE ARE PATHETIC REALLY DISCUSSED BY THERE SERVICES .