Dissatisfaction

I cancelled my fibre after moving homes by 31 october, i ordered another service which I was told is not possible in my new area, I then cancelled the order because I was not gonna wait for it to be possible while i have no network.

Now all of a sudden I am being charged for what they call november service of which I never received any service in november, When i enquire I get the run around on their whatsapp service or the agents just disconnect me for no reason because they dont want to help me. I am so angry about this i literally thought they were the least horrible service provider.