Dissappointed with Webafrica Customer Service

They are advertising their wifi that it will cost you R19 for 1 month if you pay using payfast.I app**** but was charged R399 fine I query and was told I am on easypay.Who have registered me on easypay I dont know when I showed the agent the agent my proof of payment she told me to cancel my service.She than told I must call on the 1st and re apply will get a new link and pay R19.I don't know how many agents I spoke to since 01 July sending me from pillar to post.Today is the 5th July still no assistance nothing yesterday 04 July was assisted by a rude agent Puleng she is don't have a way to speak to a customer.From the thousands of agents I spoke to she is rude,*********** and unprofessional.Because of all this Webafrica I had to go back to the office because I was working from home.You have really dissappointed me and was still telling people how good is your fibre because its fast and not even once it dissappointed me but your customer CUSTOMER SERVICES needs attention.Only peole that gave me good Customer Service are your installers your WhatsApp chat agents needs refresher training because they don't know what they are doing.