EA
Evette A
1 reviews | Active since Nov 2015
15 May 2026, 12:42
dissapointed
I'm so disappointed that my query with web Africa an Vumatel could not be able too a assist me by limited my devices on WIFI was send from pillar too post webafrica don do it like the agent Ferushka D. she told me i must call vuma while calling vuma they say that web africa need too restrict so who is helping the customer here i do that Ferushka D. for changing the password but that wont help with the problem i have by neighbour an my kids scanning the cose too gain access.
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Webafrica's replyOfficial
15 May 2026, 12:46Hi Evette, We understand your frustration with being sent between providers and not getting a clear resolution, especially when it involves securing your WiFi and controlling access to your network. That kind of back-and-forth is not the experience intended. The issue has now been escalated to our support team for further assistance so it can be properly reviewed and addressed from our side. They will take a closer look at the access control and device restriction concern and guide you on the correct next steps to secure your connection. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 May 2026, 12:46
Official
Hi Evette, We understand your frustration with being sent between providers and not getting a clear resolution, especially when it involves securing your WiFi and controlling access to your network. That kind of back-and-forth is not the experience intended. The issue has now been escalated to our support team for further assistance so it can be properly reviewed and addressed from our side. They will take a closer look at the access control and device restriction concern and guide you on the correct next steps to secure your connection. Warm regards,
Webafrica Crew
Webafrica Crew