T
Thabile
1 reviews | Active since Jul 2025
11 Jun 2026, 14:16
Dissapointed
My phone was recently ****** and I'm still unable to complete my sim swap due to the network provider. I'm trying to get in touch with Webafrica and process payment for my Wi-Fi, update my details and add another device but it's impossible to get to them as the chat service keeps sending the OTP to my old number. I don't even have access to my old email address. webAfrica is very hard to reach.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
11 Jun 2026, 14:27Hey Thabile, that sounds like a really frustrating spot to be in, especially after losing access to your phone and then getting blocked from key services like payments and account updates because of OTP verification. That loop can make something simple feel impossible.We’ve reached out to you via private message so we can securely confirm a few profile details and help you regain access to your account. Once we’ve verified you, we’ll be able to assist with updating your contact details, processing your payment, and getting everything back on track without relying on the old number or email.You’re absolutely right; access to support should be easier, especially in situations like this. Let’s get you sorted step by step from here. Just reply to our private message when you’re ready, and we’ll take it forward with you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply11 Jun 2026, 14:27
Official
Hey Thabile, that sounds like a really frustrating spot to be in, especially after losing access to your phone and then getting blocked from key services like payments and account updates because of OTP verification. That loop can make something simple feel impossible.We’ve reached out to you via private message so we can securely confirm a few profile details and help you regain access to your account. Once we’ve verified you, we’ll be able to assist with updating your contact details, processing your payment, and getting everything back on track without relying on the old number or email.You’re absolutely right; access to support should be easier, especially in situations like this. Let’s get you sorted step by step from here. Just reply to our private message when you’re ready, and we’ll take it forward with you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew