1 reviews | Active since Apr 2013
Dispute regarding notice to cancel
I am moving out of my apartment on the 31st of August 2018. As I am aware that I must give one month notice before ending my fibre connection, I called WebAfrica on 1st August 2018 to give notice. Then the person tells me that he can only end the service on the 30th of September 2018 and that I should have phoned the previous day. What difference does one day make and why must I pay for a service that I will not be able to use?
Please assist me as this is just a waste of money
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica