DISMAL SERVICE FROM ISP WEBAFRICA

I’ve been with Webafrica since over six months and up until now I’ve only had excellent service.

I loved house and as required requested the ‘moving home’ service to switch my fibre line to my new address. The service was cancelled at my old address when required however not active at my new property. We then discovered that the previous owner / tenant removed the ONT box and they (previous residents) advised they were told by Octotel to do so. Is removing your line providers Equipment not *******? Octotel can and installed a new ONT box. After a week my service was still not active. Octotel advised that Webafrica activated on my old ONT at my old residence(PURE IGNORANCE). Webafrica has since corrected this but still no internet. I’ve contacted technical support on numerous occasions and wait forever to get through telephonically and their WhatsApp support number is completely useless as they consultants take ages to respond if they do. The tech support manager was supposed to call me as his staff member ‘Eddie’ did not do so. They lie and say they called me but I’ve not spoken to 1 technical support consultant since to troubleshoot.

WEBAFRICA’S CUSTOMER SERVICE NONE EXISTENT!!!