1 reviews | Active since Oct 2012
Dismal business processes at Web Africa!
Vox moved my VOIP service to WebAfrica and it works sporadically
What is worse is that their billing department decided to bill me for 3 months but I have no explanation of what they billed me for despite constant help desk calls for assistance.
This is the highest level of incompetence I have experienced from any IT company, not even Telkom is this bad! The time taken to respond to my request is >5 working days and this has been going on for >4 months!
Their customer care people read my email and decide to close the request without taking note of the contents which are simple. Provide an explanation please!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica