disillusioned - webafrica

I've been a client of webafrica for about 3 years. over the last year or so, the connection keeps dropping, the response time is very slow. I've sent numerous emails, with no response, the number for webafrica, as per Google doesn't exist. you get referred to a whattsapp number, where you are dealing with a machine. I desperately need a human to assist, I cannot afford to be without wifi connection as I work from home and my daughter does online lectures. it seems that my only way to get webafrica to contact me is to request my bank to stop the debit order. if anybody knows how I can get in touch with a technician for webafrica, please advise