Dishonest to say the least

If I could give ZERO stars, I would !!

I am finding it extremely hard to comprehend the lack of attention to detail form the Webafrica team.................. I cancelled my service (because I had to pay for a service that I was not able to utilize (when I was on the Cell C package, I reached speeds of around 25 Mbps to 30 Mbps constantly. Then it changed to Telkom, where I was able to reach a speed of up to 3Mbps (YES, you read correctly...THREE Mbps), and I had to pay 20% more for this ****py connection.) I reported the issue, but there was no resolve to this and the ticket was closed promptly without the issue being resolved. I then cancelled the service, and sent the router back to Webafrica. I refused to pay in full for the last month, as I was not even able to access Salesforce with that ****py speed. I did ask for a pro - rated amount up to 4 Dec (when I disconnected the router), and this I will gladly pay to get the issue resolved, but up to date I have not received any further communication form Webafrica.

And today I receive a notification that Webafrica tried to force through a debit order AGAIN !!!! Even after the service has been cancelled and the router returned to them.

I am extremely disappointed with the lack of customer service from this company. I have been promised a phone call on several occasions prior to 15 Dec, but NOBODY even bothered to call me to resolve this issue.

It is disgusting to say the least !!

I am waiting for a call.