DISHONEST AND BAD CUSTOMER SERVICE

Given that this is the only provider in my area, I unfortunately have no choice but to deal with them. The last 2 weeks have been frustrating and shocking given the responses from their support. I have been **** to, wrongfully, informed, wrongfully billed and continue to ask for issues to be resolved and I do not know how better to get their attention then to review them for the BAD SERVICE they offer.

I am billed for a prorata upgrade that never took effect. I am billed for the upgrade I requested yet my line was never upgraded. I requested the upgrade 16 April, still capped on my previous package line speeds. CS agents have **** to me saying they will attend, the upgrade hasn't been processed, the upgrade was processed but needs to be activated in the back end, the line has been upgraded, the support team has already left - before EOD on a weekday by the way - and I've been told that I am responsible for the bills but no service has been delivered.

I have even sent them proof of my speed for the last 2 weeks to them and they still try and tell me the upgrade went through. Then they put me on hold for hours and when I ask for updates the response is that the support team knocked off already, before the end of a workday on a THURSDAY.

Fed up doesn't come close..