Disgusting WebAfrica service

I so wish I can explain my dissatisfaction over the phone. This is a disgrace. I ordered a 25mbs upload/download on the 25th of February 2023. Octotel accepted the order on the 27th of February 2023.

I've been chasing the installation for 2 weeks. I tried chasing once again today.

I still don't have dates confirming when installation will occur.

Today is day 14. I'm been asking when I will get the R999 as per their 14 day guarantee. "No one knows" about the guarantee.

Don't even bother wasting your time and signing up with them

Please read the transcript here showcasing todays conversation. I have all screenshots and transcripts for all conversations. This relationship got bad at the get go. I'm already regretting my choice

I'm Mushly

[10/04, 13:17] Webafrica Whatsapp: *Abulele W.*: Thank you for your details, kindly hold for me please while I load your account to check with your inquiry. [10/04, 13:19] Webafrica Whatsapp: *Abulele W.*: It's because the right departemnt that can assist with yoru issue it's provisioning rather than billing [10/04, 13:20] Mushly: Alright. Do you know what the answer is to the question? [10/04, 13:21] Webafrica Whatsapp: *Abulele W.*: I'm still attending to your query, will furnish you with a feedback shortly [10/04, 13:21] Mushly: Alright. [10/04, 13:26] Mushly: Please don't disconnect the chat. I'm still here. [10/04, 13:27] Mushly: My query is very simple. When can I expect the R999 for missing your 14 day SLA. [10/04, 13:32] Webafrica Whatsapp: *Abulele W.*: Thank you very much for holding, I apologise sincerely for the delay. Kindly be advised that I escalated your issue with the brand owner , since installation time frame of 14 working days seem to elapse , to assist with installation at your place, also we will push that your installation can take place within this week since installation has elapsed already. I am extremely sorry for the inconvenience and thank you for your understanding. [10/04, 13:33] Mushly: So when can I expect the R999 in my account? 48 hours? 7 days? [10/04, 13:36] Mushly: We both know the 14 days have lapsed. I'm not inquiring about that.

I'm simply asking when I can expect the R999. How long will it take? [10/04, 13:42] Mushly: Not sure how else I should ask this question.

I'm still here, please do not disconnect.

Can I please get a response to my question? [10/04, 13:43] Webafrica Whatsapp: *Abulele W.*: Can you advise regarding the R999, what was it for Sir?for which order or service? [10/04, 13:45] Mushly: Wow. This is really starting to concern me further.

Earlier you said you are the right person to speak to as I will be able to resolve my query. Now you don't know anything about my question? Sibusiso didn't know about it too.

What is going on? [10/04, 13:47] Mushly: What is your complaints process? Who do I speak to? [10/04, 13:52] Webafrica Whatsapp: *Abulele W.*: Thank you very much for holding, I apologise sincerely for the delay. Alright noted thank you I see it now, kindly be be advised that as I've escalated your installation request with the brand owner, i'll also add a note on the installation inquiry about the amount shown on the website [10/04, 13:53] Mushly: So you really don't know what I'm talking about?

Who is the brand owner? [10/04, 13:56] Mushly: Who will give me feedback regarding my question about the R999?

Can I expect this from Webafrica or Octotel. Once again this is a simple question. If you dont know then ask someone please before trying to run away from the question. [10/04, 14:00] Mushly: ? [10/04, 14:01] Mushly: What is your complaints process? Who do I speak to? [10/04, 14:10] Webafrica Whatsapp: *Abulele W.*: Thank you very much for holding, I apologise sincerely for the delay. Your issue has been escalated with the brand onwer now and to get a feedback from a brand owner it is within 24 to 48 hours. I am extremely sorry for the inconvenience and thank you for your understanding. [10/04, 14:12] Mushly: Abu I'm losing my patience. Who is the brand owner? How do I reach them?

Who is the brand owner? You took 20 minutes to me this? [10/04, 14:13] Mushly: Where is the complaint reference number?