Disgusting time frames and inconsistent service with WEBafrica

If I could give no stars I would. What a terrible experience and the WORST customer service which I have ever received in my life.

Firstly you expect people to have a POD of the place they have just moved into when they have legitimate RICA documents which every other company accepts.

The departments which you have are not in communication with each other therefore there is such a large amount of inconsistency in the information the customer is receiving.

Lastly I mean what century is this that you only have routers in Joberg and that you expect people to wait 5 business days to get their router - I actually cannot believe this. Then you mention that your time frame for this is 3 - 5 business days but you only get it on the 5th day - LOL, where is your customer obsession? You strive to deliver on the last day because you said so - well done!

This is the worst experience I have ever had with a internet provider, besides Telkom, your time frames are disgusting and I am just thankful I do not have a contract with you.

I will be checking out how soon I can cancel this because I hate this company already and I don't even have your product yet.

Disgusting!