DL
Duncan L

1 reviews | Active since Nov 2017

08 Feb 2018, 22:33

disgusting service - STAY AWAY!!!!

It is now day 11 and still no responds.

I have emailed your billing department, your support department and Muneerah begging for someone to respond to my LTE issue and not even a phone call from anyone at Webafrica. I have phoned non stop and I get told the same bulls**t story that they are waiting for a respond from their supplier and then further lies about how they will get back to me which they never do. I have never in my life been treated with such disrespect from a company.

Does my business mean that little to you that you just have no concern about my complaints.

I have paid you for a service which I am not receiving. All I want is to be online, it's that simple but apparently this is difficult for a Internet supplier to manage.

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Replies (1)
Webafrica
Webafrica's reply09 Feb 2018, 09:25
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah