KG
Kieran G
1 reviews | Active since Apr 2020
03 Jun 2026, 16:26
Disgusting service provider
Worse experience ever I rather spend money to buy data then dealing with webafrica..they have no care in the world. Company needs new staff
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
03 Jun 2026, 16:32REF# CGV53
Hi Kieran We can see how frustrating this experience has been, especially when it reaches the point where using mobile data feels like the easier option. That’s not the level of service we aim to deliver.Our Tech Support team connected with you on your chat session about 20 minutes ago and is actively working with you to resolve the connection issue and guide you on the best way forward. That interaction will be the fastest way to get you back up and running.Your feedback around the experience and support has been taken seriously; it matters to us and plays a big role in how we improve.Please continue engaging in the active chat; the team will work closely with you to get this sorted.
Warm regards,
Webafrica Crew
Hi Kieran We can see how frustrating this experience has been, especially when it reaches the point where using mobile data feels like the easier option. That’s not the level of service we aim to deliver.Our Tech Support team connected with you on your chat session about 20 minutes ago and is actively working with you to resolve the connection issue and guide you on the best way forward. That interaction will be the fastest way to get you back up and running.Your feedback around the experience and support has been taken seriously; it matters to us and plays a big role in how we improve.Please continue engaging in the active chat; the team will work closely with you to get this sorted.
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 16:32
Official
REF# CGV53
Hi Kieran We can see how frustrating this experience has been, especially when it reaches the point where using mobile data feels like the easier option. That’s not the level of service we aim to deliver.Our Tech Support team connected with you on your chat session about 20 minutes ago and is actively working with you to resolve the connection issue and guide you on the best way forward. That interaction will be the fastest way to get you back up and running.Your feedback around the experience and support has been taken seriously; it matters to us and plays a big role in how we improve.Please continue engaging in the active chat; the team will work closely with you to get this sorted.
Warm regards,
Webafrica Crew
Hi Kieran We can see how frustrating this experience has been, especially when it reaches the point where using mobile data feels like the easier option. That’s not the level of service we aim to deliver.Our Tech Support team connected with you on your chat session about 20 minutes ago and is actively working with you to resolve the connection issue and guide you on the best way forward. That interaction will be the fastest way to get you back up and running.Your feedback around the experience and support has been taken seriously; it matters to us and plays a big role in how we improve.Please continue engaging in the active chat; the team will work closely with you to get this sorted.
Warm regards,
Webafrica Crew
KG
Kieran G's updateReviewer Update
03 Jun 2026, 17:26I ha e been. Complaining from Sunday and the only thing that was told to me, rest assured will assist, yet I haven't gotten any assistance. The technician hasn't contacted me..and I was told they supposed to come yesterday but no one came. I was told they coming today..yet again no one came. I rather change my service provider as I will get way better service
KG
Kieran G's update03 Jun 2026, 17:26
Reviewer Update
I ha e been. Complaining from Sunday and the only thing that was told to me, rest assured will assist, yet I haven't gotten any assistance. The technician hasn't contacted me..and I was told they supposed to come yesterday but no one came. I was told they coming today..yet again no one came. I rather change my service provider as I will get way better service
Webafrica's replyOfficial
04 Jun 2026, 11:19Hi Kieran,
We understand how frustrating it must be to deal with delays and uncer*****y around your service, especially when you’re expecting everything to work smoothly and receive support when needed.
This experience has not aligned with the level of service we aim to provide, particularly when it comes to keeping you informed and ensuring things move forward without unnecessary delays.
We can see that you have already been in contact with one of our agents earlier, who has since escalated the matter back to Vumatel with urgency. In addition, your open Vumatel ticket has been linked to reference WA***, ensuring that our Faults Follow‑up Team continues to actively monitor the case and provide feedback as it progresses. Restoring your connection remains a priority.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with delays and uncer*****y around your service, especially when you’re expecting everything to work smoothly and receive support when needed.
This experience has not aligned with the level of service we aim to provide, particularly when it comes to keeping you informed and ensuring things move forward without unnecessary delays.
We can see that you have already been in contact with one of our agents earlier, who has since escalated the matter back to Vumatel with urgency. In addition, your open Vumatel ticket has been linked to reference WA***, ensuring that our Faults Follow‑up Team continues to actively monitor the case and provide feedback as it progresses. Restoring your connection remains a priority.
Warm regards,
Webafrica Crew
Webafrica's reply04 Jun 2026, 11:19
Official
Hi Kieran,
We understand how frustrating it must be to deal with delays and uncer*****y around your service, especially when you’re expecting everything to work smoothly and receive support when needed.
This experience has not aligned with the level of service we aim to provide, particularly when it comes to keeping you informed and ensuring things move forward without unnecessary delays.
We can see that you have already been in contact with one of our agents earlier, who has since escalated the matter back to Vumatel with urgency. In addition, your open Vumatel ticket has been linked to reference WA***, ensuring that our Faults Follow‑up Team continues to actively monitor the case and provide feedback as it progresses. Restoring your connection remains a priority.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with delays and uncer*****y around your service, especially when you’re expecting everything to work smoothly and receive support when needed.
This experience has not aligned with the level of service we aim to provide, particularly when it comes to keeping you informed and ensuring things move forward without unnecessary delays.
We can see that you have already been in contact with one of our agents earlier, who has since escalated the matter back to Vumatel with urgency. In addition, your open Vumatel ticket has been linked to reference WA***, ensuring that our Faults Follow‑up Team continues to actively monitor the case and provide feedback as it progresses. Restoring your connection remains a priority.
Warm regards,
Webafrica Crew
KG
Kieran G's updateReviewer Update
04 Jun 2026, 11:24I would expect that by now I would have received a calm from the technician..but I did not receive any confirmation till now. I dont what type of technicians you'll have or if they actually carry a cell phone. Very disappointed in the service. If you'll can't get a technician to come on site now or by 12.30 please let me know..I will cancel webafrica and join mweb who will come out today for installation.
KG
Kieran G's update04 Jun 2026, 11:24
Reviewer Update
I would expect that by now I would have received a calm from the technician..but I did not receive any confirmation till now. I dont what type of technicians you'll have or if they actually carry a cell phone. Very disappointed in the service. If you'll can't get a technician to come on site now or by 12.30 please let me know..I will cancel webafrica and join mweb who will come out today for installation.
Webafrica's replyOfficial
04 Jun 2026, 12:14Hi Kieran,
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for a technician to make contact, especially when you’re needing your service restored as soon as possible.
Our Faults Team remains actively engaged with the network provider, and your case continues to be driven with urgency to get your service restored. They are monitoring the ticket closely and working to secure the necessary technician attendance and updates.
Warm regards,
Webafrica Crew
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for a technician to make contact, especially when you’re needing your service restored as soon as possible.
Our Faults Team remains actively engaged with the network provider, and your case continues to be driven with urgency to get your service restored. They are monitoring the ticket closely and working to secure the necessary technician attendance and updates.
Warm regards,
Webafrica Crew
Webafrica's reply04 Jun 2026, 12:14
Official
Hi Kieran,
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for a technician to make contact, especially when you’re needing your service restored as soon as possible.
Our Faults Team remains actively engaged with the network provider, and your case continues to be driven with urgency to get your service restored. They are monitoring the ticket closely and working to secure the necessary technician attendance and updates.
Warm regards,
Webafrica Crew
Thank you for your follow‑up. We understand how frustrating it must be to still be waiting for a technician to make contact, especially when you’re needing your service restored as soon as possible.
Our Faults Team remains actively engaged with the network provider, and your case continues to be driven with urgency to get your service restored. They are monitoring the ticket closely and working to secure the necessary technician attendance and updates.
Warm regards,
Webafrica Crew