Disgusting Service - NO MANAGEMENT - NO STRUCTURE - NO INTERNAL PROCESSES IN PLACE

Billing & Over all customer service is disgusting

I have closed my credit card in late January where WEBAFRICA normally would debit from, I called them on the 1st of February 2018 to inform them about this and that from now onward I will be doing an EFT payment and spoke to 'Heinrich Dourie' he informed me that he has sorted everything out on the system and from now on I can just do an EFT, I paid them on the 1st of Feb 2018 immediately

There was a R50 charge because of the debit order bouncing on the 1st Feb 2018 that I have to pay on the 1st Of March 2018, I understand this as it bounced on the 1st Feb and I only informed them on the 1st Feb , I am willing to pay this R50 for Feb ( the R50 charge was explained to me by Bithiah this morning as I saw it when I logged in this morning to pay my account and asked her what this was)

While I was on the phone with Bithiah this morning she also explained that I will be charged R50 again because I am only calling them today on the 1st of March to change all setting to an EFT payment, she said she can see I called on the 1st of Feb 2018 but I spoke to someone in support department and they do not update the system, I was told that it is out of her hands

I feel that I did call on the 1st of Feb 2018 and I am willing to pay that charge but then why when I informed the COMPANY and someone does not do their job properly I now need to pay another charge as they did not change it on the system, I was not informed that the SUPPORT DEPARTMENT does not do that and I need to speak to the BILLING DEPARTMENT, in my eyes all was sorted on the 1st of Feb 2018, does the departments not communicate to each other or do we as customers need to figure out what the internal processes are as well after being informed on the 1st of Feb 2018 all is sorted on the system?

How do I trust that in the future things will be sorted out, I informed WEBAFRICA as a company, so now I need to pay again because SUPPORT DEPARTMENT did not COMMUNICATE to BILLING department after 'Heinrich Dourie insured me all is sorted on the system

This is not fair and I have never heard of this in my life that a company informs you it is out of their hands you unfortunately just have to pay again because they did not change it , how can a company where the mistake is on their side inform you that is is out of their hands

I was told by Bithiah that ACCOUNTS DEPARTMENT has already issued the invoice she cannot do anything about this and there is no management to speak to, so does WEBAFRICA not have a system where BILLING DEPARTMENT COMMUNICATES TO ACCOUNT DEPARTMENT informing them there is a mistake and to reverse the overcharge?

I really feel like cancelling my agreement with WEBAFRICA

I am shocked

Very Poor service