1 reviews | Active since Mar 2018
Disgusting service. I will rate them less than 1 star.
We contacted Webafrica to tell them we're interested in using their Vuma service. We're currently using Comtel and we wanted fibre which they couldn't provide in our area. Webafrica said they will have someone call us back and still about a month later nobody called. Their business must be doing so good that they don't need to follow up on new leads. We eventually decided to give them another call and finally I get to a consultant, who then helps me. The only helpful person in that company and her name was Kamohelo. She assisted me nicely. We made the payment and then somebody in tech calls and sets an installation date for a monday 8AM. Monday evening the guy decided to come and scratch in the street where our houses connection would be. But nobody introduced themselves. Eventually both these guys left without notification nor intro or outro. We just assumed it was Webafrica because they were scratching in that box. Long story short, I called the Webafrica today being 4 days later. They couldn't give me a reference to the tech that came out on monday but I got this number for whoever wants to query this thing further. VR***. I told the lady today that we have already made payment now what? We will use Webafrica's Vuma service for one month and then go back to Comtel. Their after service is way better. They at least sound interested in our business. Webafrica sounds like they have enough business already. This is actually disgusting, the director of the company worked so hard just to eventually not give two hoots about the clients eventually. Webafrica makes Vuma look bad. Or is it the other way around.
