Disgusting service from Webafrica

Absolutely disgusted at the lack of service from Webafrica. I upgraded my line in December and was asked to first pay a prorata for the balance of the month to upgrade. I’m supposed to be on an uncapped 200/200 line. My download speed is sitting on a 1 meg speed at best. We are on our 5th router and still not working. I have continually asked for a supervisor and to date never spoken to one. I’ve been paying over R1500 for 6 months and not once had the service that I’m paying for. This is absurd. Do Webafrica even have supervisors?