Disgusting service from Webafrica

I have since had a Fibre Installation by WebAfrica which has not worked since. It two months now. I am tired of spending time on Whatssup and getting nowhere. My account has apparently been suspended for account non payment. I do not even want to activate or pay the account I want to cancel the contract because I dont know what am I been charged for. Despite our whatssup chats everyday my problem has since not been resolved.

I am worried that this is the company way of fleecing money out of me as they have taken the first instalment of R13.00(R19.00) for no service as I even had to fight to get the router but the account was already debited. They want to debit my account again but are not bothered about the fact that my fibre is still not operating. This makes me wonder what these special offers are for!!!!