TG
Tarryn G
1 reviews | Active since Aug 2022
30 Aug 2022, 10:20
Disgusting service from WEBAFRICA
Extremely poor service from July 2022 to date, I have literally been begging for a call from finance or management, I have been thrown from left to right and just no solutions but instead more and more problems, I seriously can not believe this horrific service, it's beyond disgusting from the core..I wish I could add all the screenshots of the chats and call recordings to this. They just don't give a damn about their clients, when sales department call tell them to provide proper services to their clients, guys I won't recommend them at all, i literally am begging since past 7 to just get an acknowledgement of a call and nothing absolutely nothing. But when it's debit date they don't hesitate hey. This is by worst the most nerve wrecking pathetic and poorest internet provider I have ever came across. When it sales rhwy quick to bother you and call you immediately but as for billing departments or manager to call then it's a turnaround time of this and that all BULL**** I tell you. When I call then it's said that they cannot transfer you to the billing department, what **** is this man.
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Tarryn G's updateReviewer Update
31 Aug 2022, 10:32Hi,
This is the most disappointing and most disgusting customer service I have ever received from any service provider, I will never recommend WEBAFRICA to anyone.
Since I enquired about webafrica in July 2022 I have received nothing but poor service from clearly very *********** agents, numerous agents calling providing incorrect information all the time and till date the service has just gotten worse and more pathetic I must include. I spoke to an agent by the name of Legonolo whom advised that I will only be paying my pro Rata fee from date of activation till 31st August, I then log onto customer zone platform on the 29th of August just out of curiosity and boom I see I'm being billed at R1257,81. I then log an enquiry via the whatsapp chat line and request for a manager or finance department to call me to have this resolved, no wait I didn't only request I actually had to Beg yes me the customer, YOUR CUSTOMER literally had to beg and guess what still no call only messages stating, "We will get our team to contact you today" Hai guess what today is the 31st of August 2022 still no call, so clearly Your customers don't matter, so let me tell you this me as your customer unfortunately do not have R1257,81 im not by the means to pay that and quite frankly I will not be held liable nor responsible for YOUR agent negligence in providing me with incorrect information, I remember that BOTH myself and my husband both asked him what will we be paying at the end of August, we asked if we will be paying the full R699 and his response was no, we will only be paying the pro Rata meaning it will be less than R699 because our line only went active on the 5th August 2022, he also advised and I quote his words was ' how can you pay for a service that you never used yet'. I am sick and tired of explaining this over and over to various agents via whatsapp and Facebook messanger, i have sent all the communications to my lawyer and will be taking this further. Tomorrow is the 1st and debit order will go off and then it will definitely fail because of your nonchalant attitude with me as your customer in resolving this issue and yet till now no call, no solutions jusr utmost don't give a damn attitude as in what is due is due however it is your staff that provided me as YOUR customer with incorrect information and now I must be held liable to pay and I must take responsibility for WEBAFRICA incompetence and negligence, NO WAYS!!!
I have attached each and every chat from the beginning till to date to this email, I refuse to please explain the same issue over and over!
Disgusted by this pathetic and poor service!
TG
Tarryn G's update31 Aug 2022, 10:32
Reviewer Update
Hi,
This is the most disappointing and most disgusting customer service I have ever received from any service provider, I will never recommend WEBAFRICA to anyone.
Since I enquired about webafrica in July 2022 I have received nothing but poor service from clearly very *********** agents, numerous agents calling providing incorrect information all the time and till date the service has just gotten worse and more pathetic I must include. I spoke to an agent by the name of Legonolo whom advised that I will only be paying my pro Rata fee from date of activation till 31st August, I then log onto customer zone platform on the 29th of August just out of curiosity and boom I see I'm being billed at R1257,81. I then log an enquiry via the whatsapp chat line and request for a manager or finance department to call me to have this resolved, no wait I didn't only request I actually had to Beg yes me the customer, YOUR CUSTOMER literally had to beg and guess what still no call only messages stating, "We will get our team to contact you today" Hai guess what today is the 31st of August 2022 still no call, so clearly Your customers don't matter, so let me tell you this me as your customer unfortunately do not have R1257,81 im not by the means to pay that and quite frankly I will not be held liable nor responsible for YOUR agent negligence in providing me with incorrect information, I remember that BOTH myself and my husband both asked him what will we be paying at the end of August, we asked if we will be paying the full R699 and his response was no, we will only be paying the pro Rata meaning it will be less than R699 because our line only went active on the 5th August 2022, he also advised and I quote his words was ' how can you pay for a service that you never used yet'. I am sick and tired of explaining this over and over to various agents via whatsapp and Facebook messanger, i have sent all the communications to my lawyer and will be taking this further. Tomorrow is the 1st and debit order will go off and then it will definitely fail because of your nonchalant attitude with me as your customer in resolving this issue and yet till now no call, no solutions jusr utmost don't give a damn attitude as in what is due is due however it is your staff that provided me as YOUR customer with incorrect information and now I must be held liable to pay and I must take responsibility for WEBAFRICA incompetence and negligence, NO WAYS!!!
I have attached each and every chat from the beginning till to date to this email, I refuse to please explain the same issue over and over!
Disgusted by this pathetic and poor service!